We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to the below terms. This Policy applies to products bought from Herbst Knife-making Academy itself. Please note that eBooks are dealt with separately in section 4 below.
This Policy forms part of the Herbst Knife-making Academy Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
1: Unwanted products
In general, you can return an unwanted product to us at no charge, provided:
- it is undamaged and unused, with the original labels and stickers still attached;
- it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
We reserve the right to refuse a return, if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.
Changed your mind?
Where you have changed your mind and would like a credit for a product, you can return it – provided the product is not:
- an eBook;
- an electronic voucher;
- a product which has been personalised for you or made to your specifications.
Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
Not what you ordered?
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website (including if it is missing any accessories), please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
2: Products damaged on delivery
Should a product be damaged at the time of delivery / collection, please notify us within 7 days of such delivery / collection.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference).
3: Defective products
We do our best to ensure that the products we deliver to you are of a high quality and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
- faults resulting from normal wear and tear;
- damage arising from negligence, user abuse or incorrect usage of the product;
- damage arising from electrical surges or sea air corrosion;
- damage arising from a failure to adequately care for the product;
- damage arising from unauthorized alterations to the product; and
- where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 3 months after delivery / collection of the product.
Please provide all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair / replacement or a refund. See section 5 below for more information on this.
4: eBook Returns
eBooks are treated differently to other products when it comes to returns, given their digital nature and the fact that technical knowledge of eBooks may be required to assist you if the eBook or its Link does not work. Once you purchase an eBook, we will only allow you to return it if defective.
Any defect in an eBook or its Link shall be dealt with as follows:
- As a result, we will investigate the possible cause/s of the problem and how to rectify them.
- If the eBook is defective, we will at your choice replace it (if such replacement is possible) or refund you if that is your preference.
If you return a defective product (excluding eBooks) to us, but you fail to return all of the accessories that were sold with that product, we reserve the right (subject to applicable law) only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.
If you return a product (excluding eBooks) that does not comply with this Policy, you may be liable to reimburse Herbst Knife-making Academy for the cost of collecting the product from you and the cost of having the product returned to you.